The leak you cannot find is the common one
On larger lots in a fast-growing small town, the usual call is not a dramatic burst. It is a line you cannot find, such as an irrigation run leaking under turf, a supply line to a detached workshop or a slow drip under a slab. You see a wet patch, a jump in the water bill or a soft spot in the yard.
Start with a simple test. Turn off every fixture and appliance that uses water, then check the meter if you are on city water. If the dial or leak indicator still moves, water is escaping somewhere past the meter. Close the main valve and call us with what you found.
Ranch-style outbuildings, barns with wash racks, pool houses and guest quarters may each have their own supply line and shutoff. Walk the property, list every one and close them in order. Write the list on a card inside the pantry door so anyone in the household can follow it.
Hidden leaks cost more than visible ones because they run for weeks. Insurers tend to treat slow seepage and the mold it feeds differently from a sudden break, so a drip you ignored may be yours to pay for. Ask your agent how your policy treats a leak you did not know about.
When water is spreading in Aubrey
Water moving across a floor, dripping through a ceiling or soaking a wall is urgent. Emergency dispatch available around the clock means an Aubrey call at night is taken like any other, and the crew drives down from the Little Elm base, same day when available. Call (972) 945-2885 once the water is slowed.
A hidden leak calls for tracing before drying. Moisture meters and thermal imaging cameras find the wet path, and then air movers and LGR dehumidifiers dry it while extraction units clear any pooled water. If water touches an outlet, a panel or a pump, stay back and call the utility or 911 first.
Barn and shop floors matter here too. Concrete wash bays and tack rooms hold water in low spots, and stored feed, bedding or cardboard act like sponges. Move them to dry ground before the crew arrives, and keep animals out of the wet area.
Water spreading in Aubrey?
Call the 24/7 line.
Before We Arrive: find the leak first
Shut the main
Close the main valve, then the outbuilding or irrigation valves one by one until the dripping stops.
Run the meter test
With every fixture off, watch the meter. Movement means a leak between the meter and the house.
Well owners
Switch off the pump breaker only if the panel is dry, then tell dispatch you are on a private well.
Lift valuables
Move tack, tools, electronics and boxes off wet floors.
Keep people out
Stay out of sewage or water near electrical equipment.
Photograph and call
Document the wet area and the source, then call the 24/7 line.
City water or private well? Confirm before you call
Some addresses with an Aubrey, Texas mailing address sit outside city limits and are served by Denton ISD (Braswell High School), while Aubrey ISD serves the town itself. Water providers vary by address. Ask whether your address is inside city limits and whether it is on city water or a private well.
That answer decides your first move. City water has a meter you can read and a utility to call. A private well has a pressure tank and pump on their own breaker, and a leak may show as a pump that cycles constantly.
When you call, tell dispatch which side of the city line you are on and give the road name from your own deed or mail rather than a landmark. Crews drive in from the south, and a precise address saves the time a wrong turn on a rural road would cost.
From peanut farms to subdivisions
Aubrey was founded in 1867 and the railway arrived in 1881. It grew on peanut farming, then horse ranches, earning the nickname Horse Country, U.S.A. Houses began replacing peanut farms around 2009, north of Denton.
The population was about 1,500 in 2000, 2,595 in 2010 and 5,006 in 2020, with an estimated 9,066 in 2025. The 2020 count included 1,982 housing units. A young house can still have a stuck irrigation controller or an aging appliance hose, so ask your builder for the as-built plumbing notes.
Aubrey sits at 676 feet, which says little about your lot. After heavy rain, walk your property and note where water pools near the slab.
Aubrey services, leak first
Emergency water removal comes first when water is standing. Water damage repair then rebuilds drywall, flooring and trim after drying.
Water mitigation is the structural drying step, with readings logged each visit until the framing is back to normal. Rising water from a storm is a separate flood damage restoration scope.
Slow leaks feed mold, so mold remediation may follow, working to ANSI/IICRC S520. Restoration is not plumbing or well repair, and a licensed plumber or well technician still fixes the failed line or pump.
Neighbors in Prosper and The Colony reach the same line.
Aubrey, TX on the map
Our dispatch covers Aubrey from the Little Elm base.
Frequently Asked Questions
Do you cover every ZIP code in Aubrey?
Everything under 76227 is in range, in town and on the ranch and acreage properties around it that carry an Aubrey mailing address, whether they sit inside city limits or outside them.
Is emergency water removal available in Aubrey?
Yes. Nights and weekends are staffed, and an Aubrey job goes out of Little Elm the same day when possible. Call (972) 945-2885 and say where the water is, whether it is still running and whether you are on city water or a well.
My Aubrey address is outside city limits. Can you still help?
Yes. Some Aubrey, Texas addresses sit outside city limits and are served by Denton ISD, and we dispatch to those too. Give us your street address and tell us whether you are on a private well, since that changes the first steps.
How do I know if a leak is in my yard?
Turn off every fixture and appliance, then watch your meter. If it keeps moving, the leak is between the meter and the house, and a wet patch, green strip or soft ground can show where. Close the main and call us.
Is water damage from a slow leak covered by insurance?
Often not. Policies lean toward sudden, accidental damage but often exclude gradual leaks and seepage. Ask your insurer, and report hidden damage within days after you first see it.